DR Determining Research Method for the FAQ Supporting My Projects ‐ General Comprehension Usability Testing

This is a record in the Decision Records on Solutions Adopted.

Issue

Issue #2456

Problem Statement

Determining the best Research Method for the FAQ Supporting My Projects ‐ General Comprehension Usability Testing

Potential Solution

The two possible usability testings that the UXR team determined as possible options for this test were Cloze and Highlighter Tests. We decided to utilize Highlighter Testing for this RP because it is more user-friendly within the context of a dogfooding approach. The Cloze Test requires users to have prior knowledge of the product to yield valuable feedback, while the Highlighter test does not require any prior knowledge. Below are the initial resources that informed this decision:

Resources for Content Testing/ Comprehension Usability Testing

• Content Testing for UX: From Copy to Conversion - Maze
• How to Test Content with Users - Nielsen Norman Group
• Content Testing Methods - UX Tweak
• 3 Effective Methods for Content Tests (Beyond Usability Testing) - People Nerds
• Content testing-Intuit
• Comprehension testing - User Testing

Feasibility Determination